TERMS & CONDITIONS
Dipcos Energy
Last updated: 27/02/2026
1. Introduction
These Terms and Conditions govern the use of this website and the purchase of products offered by Dipcos Energy (“Dipcos”, “we”, “our”, or “us”).
By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use this website or proceed with any purchase.
Due to the technical nature of energy systems, we strongly encourage customers to contact our team before completing a purchase to ensure compatibility and suitability.
For any questions, please contact:
📧 info@dipcos.net
📞 (+351) 289 702 180
Our specialists are available to guide you toward the most appropriate solution.
2. Company Information
Dipcos Energy
Rua Bartolomeu Constantino, lote 6 R/C Dir.
8700-256 Olhão, Portugal
Website: www.dipcos.pt
Email: info@dipcos.net
3. Products
Dipcos Energy supplies energy storage systems, hybrid inverters, batteries and related components.
All products sold are technical electrical systems designed for integration into energy installations. Customers are responsible for ensuring compatibility with their existing systems and compliance with local regulations.
Product descriptions, technical specifications and images are provided for informational purposes and may be updated without prior notice.
4. Installation Responsibility
Dipcos Energy does not directly perform installation services unless explicitly agreed in writing.
Products purchased through this website may be:
Installed by the customer, provided they possess adequate technical knowledge and comply with applicable regulations; or
Installed by a qualified and certified installer chosen by the customer.
Due to the technical complexity of energy systems, installation requires proper electrical knowledge and adherence to safety standards.
Dipcos may assist by:
Providing technical guidance
Supporting system compatibility verification
Recommending qualified installers
Coordinating communication where necessary
Final responsibility for installation rests with the customer and/or the chosen installer.
5. Technical Consultation
Energy systems must be correctly sized, configured and installed to operate safely and efficiently.
Before purchase, customers are encouraged to:
Consult with Dipcos regarding system sizing
Verify inverter and battery compatibility
Confirm voltage and capacity requirements
Ensure compliance with local electrical codes
While products may be purchased directly online, our team remains available to provide consultation to help customers make informed decisions.
6. Orders and Confirmation
All orders placed through the website are subject to confirmation.
After an order is submitted, Dipcos may contact the customer to:
Confirm technical specifications
Verify compatibility
Confirm delivery details
Clarify installation requirements
Dipcos reserves the right to cancel or suspend orders if technical inconsistencies are identified.
7. Pricing
All prices are displayed in Euros (€) and may be subject to VAT and applicable taxes unless stated otherwise.
Dipcos reserves the right to modify pricing without prior notice.
Shipping costs, when applicable, will be clearly indicated before final order confirmation.
8. Delivery
Delivery times depend on product availability and location.
After order confirmation, delivery details will be agreed upon, including:
Delivery address
Access conditions
Handling requirements
Coordination with installer (if applicable)
Customers are responsible for ensuring that delivery conditions are suitable for the size and weight of purchased products.
9. Returns and Refunds
Returns must be requested in writing prior to shipment.
Returned products must:
Be unused
Be in original packaging
Show no signs of damage or improper handling
Custom-configured systems may not be eligible for return.
For return inquiries, contact info@dipcos.net before sending any product.
10. Warranty
Products are covered by manufacturer warranty according to their specific terms.
Warranty does not cover:
Incorrect installation
Improper configuration
Non-compliance with regulations
Unauthorized modifications
Physical damage caused by misuse
Proof of purchase may be required for warranty claims.
11. Limitation of Liability
Dipcos Energy shall not be liable for:
Incorrect installation
Improper electrical integration
Business interruption
Indirect or consequential losses
Loss of profits
Energy systems require proper professional handling. Dipcos provides guidance and product supply but does not assume responsibility for on-site electrical works unless formally contracted.
Total liability, where applicable, shall not exceed the value of the purchased product.
12. Intelligent System Disclaimer
Some Dipcos systems may include intelligent monitoring and automated energy optimization features.
These features are designed to enhance efficiency but do not replace professional installation, regulatory compliance, or electrical supervision.
Customers remain responsible for ensuring correct system configuration.
13. Data Protection
Personal data collected through this website is processed in accordance with applicable data protection regulations.
For more information, please refer to our Privacy Policy.
14. Governing Law
These Terms and Conditions are governed by Portuguese law.
Any disputes shall be subject to the jurisdiction of Portuguese courts.
15. Contact and Support
We strongly encourage customers to contact our team before and after purchase.
Our specialists can assist with:
Energy consumption analysis
System sizing recommendations
Compatibility verification
Installer coordination
Long-term support guidance
📧 info@dipcos.net
🌐 www.dipcos.pt
Dipcos Energy
Reliable energy. Real independence.